Refund & Returns Policy

YeboPro operates as a digital lead-generation platform. The products sold on the Platform are Credits — a digital product purchased by registered Service Professionals (Pros) to access and accept service Leads.

Credits are a digital product that is consumed at the point of use. By purchasing Credits and using them to accept a Lead, you acknowledge that the digital service has been delivered and used.

YeboPro does not sell physical goods. This policy therefore does not deal with physical returns.

All Credit purchases are final. Once a payment has been processed and Credits have been added to your account, the transaction is considered complete.

Credits that have not yet been used remain valid indefinitely and do not expire. Unused Credits are not eligible for a cash refund under normal circumstances.

YeboPro will consider refund requests in the following limited circumstances only:

3.1 — Duplicate or Erroneous Payment

If a technical error results in your account being charged more than once for a single Credit purchase, YeboPro will refund the duplicate charge in full. You must report the error within 7 days of the transaction date.

3.2 — Failed Credit Delivery

If payment was successfully processed but Credits were not added to your YeboPro account within 24 hours, you are entitled to a refund or Credit correction. YeboPro will investigate and resolve such cases within 3 business days of the report.

3.3 — Fraudulent or Invalid Lead

If a Lead is determined by YeboPro to have been submitted fraudulently or in bad faith by a Consumer — for example, a fake job request with fabricated contact details — YeboPro may at its sole discretion refund the Credits spent to accept that Lead. This determination is made by YeboPro after investigation and is not automatic.

To qualify, the Pro must report the Lead within 48 hours of accepting it and provide sufficient detail for YeboPro to investigate.

3.4 — Platform Error Resulting in Incorrect Credit Deduction

If a verified technical error on YeboPro's platform results in more Credits being deducted than the published rate for a Lead, YeboPro will refund the excess Credits or the cash equivalent at its discretion.

The following are expressly excluded from refund eligibility:

• Credits spent to accept a Lead where the Consumer subsequently did not respond, cancelled, or chose a different Pro.
• Credits spent on a Lead that the Pro later decided not to pursue.
• Dissatisfaction with the quality or volume of Leads in a particular category or region.
• Credits purchased as part of a promotional or founding bonus bundle — bonus Credits are non-refundable.
• Accounts suspended or banned for violations of YeboPro's Terms and Conditions.
• Change of mind after a Credit purchase where Credits have not yet been used — YeboPro may consider these at its sole discretion but is not obligated to do so.

YeboPro acknowledges its obligations under the Consumer Protection Act 68 of 2008 (CPA). Credits constitute a digital service delivered upon purchase.

Where Credits are purchased following direct marketing contact (e.g. via WhatsApp outreach), the 5 business day cooling-off period under Section 16 of the CPA will apply to unused Credits purchased in that transaction.

Credits purchased directly through the Platform without prior direct marketing contact are not subject to the standard CPA cooling-off provisions for direct marketing under Section 16, as they constitute a general-purpose digital currency rather than a booking for a specific service.

If you initiate a chargeback through your bank or card provider without first following the refund request process set out below, YeboPro reserves the right to suspend your account pending investigation. Chargebacks found to be unjustified will be disputed by YeboPro.

We encourage all users to contact us directly in the first instance, as most payment issues can be resolved quickly without a chargeback.

To request a refund, contact us at:

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days. Where a refund is approved, it will be processed back to the original payment method via our payment processor. Processing times depend on your bank and are typically 3–5 business days after YeboPro initiates the refund.

This policy was last updated on 8 May 2026 and may be revised from time to time. The current version is always available at www.yebopro.co.za/legal/refunds.